Business Development Manager / KA Sales Manager (Mexico Market)

Job Responsibilities

1. Client Acquisition and Pipeline Development: Identify, approach, and develop target enterprise clients in Mexico, especially banks, fintech/lending companies, insurance providers, e-commerce platforms, retailers, contact centers, and BPO/customer service organizations. Build a healthy sales pipeline and continuously convert leads into qualified opportunities.
2. End-to-End Sales Ownership: Own the full B2B sales cycle, including market research, lead sourcing, client discovery, pain-point diagnosis, solution proposal, product presentation, pricing discussion, contract negotiation, deal closing, delivery coordination, invoicing, and payment follow-up.
3. Solution-Based Selling: Understand client scenarios such as outbound sales, lead qualification, payment reminder, collection follow-up, customer care, retention, and marketing campaigns. Translate client needs into AI voice agent and communication solution proposals together with internal solution, product, and delivery teams.
4. Key Account Resource Management: Systematically collect, organize, and manage local KA resources. Build long-term relationships with decision-makers and influencers in target accounts to increase conversion rate, renewal potential, upsell opportunities, and customer lifetime value.
5. Local Market Strategy: Provide market intelligence on Mexico's financial services, fintech, e-commerce, contact center, and customer engagement sectors. Track competitors, pricing expectations, procurement patterns, compliance concerns, and customer objections, then turn findings into practical sales strategies.
6. Cross-Functional Coordination: Work closely with regional management, solution consultants, product, delivery, and operations teams to ensure smooth pre-sales support, implementation handover, customer issue resolution, and post-sale account growth.
7. Sales Target Delivery: Take responsibility for individual revenue targets, pipeline quality, forecast accuracy, and weekly/monthly sales reporting. Maintain disciplined CRM records and action plans for each key opportunity.

Qualifications

1. Education: Bachelor's degree or above. Business, marketing, computer science, engineering, finance, or related majors are preferred.
2. B2B/KA Sales Experience: 5+ years of successful B2B sales, key account sales, business development, or enterprise solution sales experience in Mexico. Experience selling SaaS, AI, contact center solutions, telecom, CRM, cloud services, fintech solutions, or customer engagement products is highly preferred.
3. Local Client Resources - Critical Requirement: Must have ready-to-use enterprise client resources in at least one of the following sectors in Mexico: banking, fintech, consumer lending, insurance, e-commerce, retail, contact centers, BPO/customer service outsourcing, or digital transformation teams. Candidates who can directly access decision-makers in operations, customer service, collections, marketing, sales, or digital channels will be strongly preferred.
4. Strong Deal-Closing Capability: Proven ability to independently develop new logos, manage complex stakeholders, create proposals, negotiate commercial terms, and close enterprise deals. Experience with medium-to-long B2B sales cycles, PoC/pilot projects, and solution-based selling is preferred.
5. Product and Technology Acumen: Able to quickly understand AI voice agents, outbound calling, SaaS platforms, APIs, omnichannel communication, and customer engagement workflows. Prior experience selling AI, automation, call center, customer service, collection, or marketing technology products is a strong plus.
6. Language Skills: Native or fluent Spanish is required. Professional working English is required for cross-border communication with headquarters and regional teams. Mandarin Chinese is a plus but not required.
7. Market Insight and Execution: Strong ability to analyze market opportunities, judge client priorities, design practical go-to-market actions, and independently push the sales pipeline forward.
8. Communication and Professionalism: Outgoing, proactive, resilient, and comfortable with cold outreach, client visits, executive communication, and pressure from sales targets. Strong presentation, negotiation, relationship-building, and customer service awareness are required.
9. Cross-Cultural Teamwork: Able to collaborate effectively with a fast-paced, cross-cultural technology team. Open to learning new products, adapting to start-up style market expansion, and turning early-stage ambiguity into structured sales actions.