AI Customer Success Manager

About Telescope

Telescope is the world's first AI SDR platform - backed by Sequoia - that puts outbound sales on auto-pilot. We help B2B sales teams find their best leads and automate high-quality, personalized outreach across email and LinkedIn at scale.

We're in the 0-to-1 phase of building: small, fast-moving team, high ownership, and a real opportunity to shape how this function is built from the ground up.

This is not a seat-filler role. We're looking for someone who wants to build something.

The role

A rare hybrid combining outbound campaign management with hands-on customer success. You'll be our outbound expert - not just executing campaigns, but setting best-in-class strategy across industries, ICPs, and channels. Once a customer closes, you own the relationship - and you're also building, optimizing, and advising on the AI-powered campaigns that bring new customers in.

Outbound campaigns

• ICP targeting & list building
• Prompt writing & sequence design
• Performance analysis & optimization

Customer success

• Onboarding & post-close comms
• Retention & escalation handling
• Voice of the customer internally
• HubSpot CRM management

You're a fit if you

• Have 4+ years running cold email or outbound campaigns using AI-assisted tools (Apollo, Instantly, Smartlead, Clay, or similar)
• Are fluent in spoken and written English - you will represent Telescope directly to customers on calls
• Are skilled at AI prompt writing, especially for crafting cold emails and outbound copy that converts
• Are comfortable analyzing campaign metrics and making data-driven decisions
• Have worked for or with a US or EU-based SaaS startup before
• Are available during EST business hours