Account Manager - Partnerships and Growth

SMB Account Manager – Partnerships & Growth

Warsaw, Poland | Hybrid

We are partnering with a leading global technology platform seeking an Account Manager to support and grow a portfolio of SMB restaurant partners across Poland.

This role combines relationship management, commercial growth, operational problem-solving, and consultative sales within a fast-paced digital marketplace environment.

Key Responsibilities

• Manage and grow a portfolio of SMB restaurant partners

• Conduct business reviews and provide data-driven growth recommendations

• Upsell advertising, promotional, and platform growth solutions

• Build strong partner relationships through phone, email, and face-to-face communication

• Resolve operational and commercial challenges in a fast-moving environment

• Develop scalable merchant success processes and workflows

• Manage pipeline activity, retention strategies, and revenue targets

• Collaborate cross-functionally with Sales, Operations, Product, and Legal teams

Requirements

• Experience in account management, sales, operations, or customer-facing commercial roles

• Strong communication and stakeholder management skills

• Comfortable working with Excel or Google Sheets to track performance metrics

• Ability to work in fast-paced, target-driven environments

• Strong commercial mindset with problem-solving capabilities

• Fluent English and Polish language skills

Preferred Experience

• Marketplace, e-commerce, food delivery, SaaS, or technology industry exposure

• Experience managing SMB or enterprise client portfolios

• Knowledge of SQL, Tableau, Python, or BI tools is advantageous

Excellent opportunity for someone who thrives in high-growth commercial environments and enjoys combining relationship management, analytics, and business development.