Account Manager
Free to start · No card · 5 credits the moment you sign up
Job description
What You Will Do:
- Own and manage a book of business
- Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
- Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
- Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
- Become a specialist on Kinsta’s services and solutions, the benefits they provide, and their value to our customers.
- Become knowledgeable about the market competition in order to retain and upsell clients.
- Coordinate with internal Departments to resolve problems and provide service.
- Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
- Develop growth strategies to increase your book of business
- Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
- Assist other Account Managers daily to achieve team quota success.
- Meet (or exceed!) revenue and retention targets.
- Build, maintain, and close pipeline to consistently exceed quota.
- Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
- Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
- Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
- Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.
What You Bring To The Role:
- A minimum of 3 years of previous SaaS Sales or Account Management experience
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
- Experience up-selling, cross-selling, and renegotiating contracts
- Tech-savvy, with a strong interest in technology.
- Near-native proficiency in English and exceptional writing skills.
- Exceptional communication and interpersonal skills.
Bonus if you have:
- Prior knowledge of the hosting industry.
- Outbound sales experiance.
Our Benefits:
- Flexible and remote-first environment.
- Annual remote expense budget.
- Flexible PTO.
- Paid parental leave.
- Annual professional development budget: available after one year with Kinsta.
- Sabbatical: available after three years with Kinsta (and every three years thereafter).
- Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
- Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.
Originally posted on Himalayas
Prepare your application
Use the description above to assess your fit for Kinsta. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.