Account Manager – Growth & Customer Success

Max DistributingLittle Rock, ARPosted 3d ago

Customer Success Manager

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Job description

This isn't an account manager role, it's a growth ownership role. If you're the type who sees opportunities others miss, solves problems before they escalate, and takes full ownership of results, this is where you'll thrive. At Max Distributing, we are looking for someone who doesn't just manage accounts , you will own performance, drive growth, and ensure execution happens. This is a high-impact role where you'll work cross-functionally with Sales, Commercial Operations, Purchasing, Merchandising, and Leadership to deliver real results for customers. What You'll Do Own day-to-day customer relationships after account launchDrive account growth through distribution expansion and performance improvementsIdentify issues early and solve problems before customers are impactedAct as a trusted advisor - not just an order takerAnalyze sales performance, inventory trends, and execution gapsPartner with Sales to maximize account opportunitiesDrive follow-through across internal teamsEnsure customer commitments are executed - not just discussedTrack initiatives, projects, and account performance What Success Looks Like Increased sales and account growthStrong customer retention and satisfactionOpportunities identified before they become problemsHigh level of execution and follow-through across teamsClear visibility and accountability on customer initiatives How You'll Be Measured Account growthCustomer retentionDistribution and expansion opportunities identifiedProject completion rateResponse time to customersCRM activity and follow-up execution What We're Looking For Problem solver - not an order takerHighly organized and detail-orientedStrong sense of ownership and accountabilityOperates with urgency and follow-throughComfortable using data to drive decisionsAbility to manage multiple priorities in a fast-paced environment Why This Role Stands Out High ownership and impact - you control outcomes, not just tasksFast-paced, growth-focused environmentStrong cross-functional visibility with leadership and teamsOpportunity to drive real business results and customer success EOS Fit Right Person. Right Seat. Gets It. Wants It. Has the Capacity to Do It. Job Posted by ApplicantPro

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