Logistics, Travel, and Hospitality

How to Get a Job at IHG Hotels & Resorts

A practical hiring guide for IHG Hotels & Resorts: learn the main job families, how the application process works, what to put on your resume, and how to prepare for interviews.

Verified August 26, 20262,119 words12 public sources

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Quick answer

To get a job at IHG Hotels & Resorts, apply through the official careers site, keep your CV/resume current, and tailor your answers to the role description. IHG says its process usually includes application review, an interview by phone or in person, and sometimes an assessment. Prepare STAR examples, show guest-service and teamwork strengths, and confirm details on the live posting because processes vary by role and location.

About IHG Hotels & Resorts

IHG Hotels & Resorts is a global hospitality employer with jobs across more than 100 countries. Its careers site highlights corporate roles, hotel jobs, reservation jobs, and internships or graduate opportunities. IHG emphasizes inclusive culture, learning and development, and its purpose of True Hospitality for Good.

Who may be a strong fit

IHG may be a strong fit if you want hospitality, customer experience, operations, or corporate roles in a global company. Candidates who can show service mindset, adaptability, teamwork, and clear examples of impact are likely to align well with the company’s public hiring signals.

Roles and departments

Corporate jobs

IHG publicly recruits for a wide range of corporate functions, including finance, marketing, reservations, IT, sales, communications, operations support, guest experience, engineering, revenue management, HR, legal, procurement, strategy, and project management.

Finance analystMarketing managerRevenue managerHR business partnerIT security specialist

Hotel jobs

Hotel roles support guest experience and hotel operations at property level. IHG’s hotel careers pages focus on front-of-house and hotel-based opportunities.

Front desk associateHousekeeping supervisorGuest service agentFood and beverage associateHotel operations manager

Reservation jobs

Reservations is listed as a separate career path on the careers homepage, making it a distinct entry point for candidates who want guest-facing or sales-adjacent work.

Reservations agentCentral reservations specialistBooking support associate

Internships & graduate jobs

IHG offers internships, apprenticeships, and graduate pathways in hotels and corporate offices. Public examples include US corporate internships and a Manager in Training program.

The strongest IHG applications are specific, accurate, and closely matched to the posting. Focus on the skills the job needs, use the official application channel, and show that you understand hospitality, service, or the relevant corporate function.

Application steps

Find a live posting on the official IHG careers site and confirm whether the role is corporate, hotel-based, reservations, or internship/graduate.
Rewrite your resume so the most relevant achievements appear near the top.
Use the job description to mirror the main responsibilities and required skills in your application materials.
Answer application questions with specific examples, not generic statements.
Prepare for a possible interview or assessment with STAR-based stories and questions of your own.
Track your application email and watch for recruiter updates through the contact method used in the application.

Resume tips

Keep your CV/resume current and error-free; IHG explicitly asks for an up-to-date resume.
Use simple headings and place the most relevant experience first.
Quantify results where possible, such as service volume, team size, revenue support, or process improvements.
Show hospitality or customer-service outcomes if you are applying to guest-facing roles.
If you are early-career, highlight internships, projects, campus leadership, or practical training that demonstrates readiness.

Useful resume keywords

Use only the terms that truthfully match your experience and the live job description.

guest servicecustomer experienceteamworkoperationshospitalitysales supportrevenue managementcommunicationsproject managementstakeholder managementproblem solvingprocess improvementIT supportquality assurancefront officereservations

Networking tips

Use LinkedIn or professional networks to learn about the function, team, and location before applying.
If you know current or former employees, ask about the pace of the work and what strong candidates tend to demonstrate.
For hotel roles, visit or research the property so you can speak knowledgeably about the brand, location, and guest experience.
When networking, ask about the team’s priorities rather than asking for a job outright.
Always verify opportunities and application instructions on the official careers site because openings change.

Interview preparation

IHG does not publish one universal interview script, so the best approach is to prepare for role-specific questions and a conversational interview style. Expect a phone or in-person discussion, and for some roles, an assessment.

Themes to prepare

Guest service and customer care
Teamwork and communication
Problem solving under pressure
Adaptability and learning mindset
Operational accuracy and attention to detail
Stakeholder management and professionalism
For corporate roles: functional expertise and measurable impact
For entry-level roles: motivation, coachability, and examples of initiative

Preparation tips

Use STAR to keep answers structured and concrete.
Prepare one or two examples for each major theme so you can adapt to different questions.
Bring questions about training, team expectations, success measures, and day-to-day responsibilities.
For hotel roles, be ready to discuss service recovery, shift work, and guest interaction.
For corporate roles, be ready to explain the tools, systems, and metrics you have used.
Treat the interview as a two-way conversation, as IHG encourages candidates to ask questions.

Practice questions

1Tell me about a time you solved a difficult customer or guest issue.
2Describe a situation where you worked with a team to meet a deadline.
3Give an example of when you had to adapt quickly to change.
4How do you stay organized when handling multiple priorities?
5Why does this role interest you, and what strengths would you bring?
6Describe a time you improved a process or handled a problem with limited direction.

Your 30-day application plan

Days 1-7

Identify the right IHG roles and build a targeted application package.

Review the official careers site and choose 3-5 roles that fit your background.
Separate your target roles into corporate, hotel, reservations, or internship/graduate categories.
Rewrite your resume for one priority role and create a second version if needed.
Collect examples using STAR for service, teamwork, problem solving, and results.

Days 8-15

Submit strong applications and prepare for recruiter contact.

Apply through the official IHG careers site.
Answer every application question directly and tailor responses to the posting.
Check the recruiter email you used on the application.
Prepare a short introduction about your background and what role you want.

Days 16-23

Practice interview delivery and close skill gaps.

Review role-specific responsibilities and match them with your own examples.
Practice phone and in-person interview answers out loud.
Prepare thoughtful questions about the team, schedule, training, and success metrics.
If the role may include an assessment, practice relevant tests or work samples in advance.

Days 24-30

Follow up professionally and stay ready for offers or next steps.

Monitor messages from IHG or the recruiter supporting the role.
Be ready to discuss start date, notice period, and location details.
If you receive an interview request, confirm availability quickly.
If you do not hear back, continue applying to other live roles on the official site.

Frequently asked questions

Where do I apply for jobs at IHG Hotels & Resorts?+

Apply through the official IHG careers site. IHG also notes that some hotels may accept in-person applications, but the careers site is the safest starting point.

What is the hiring process at IHG?+

IHG publicly describes a process that often includes application, review, interview, offer, and starting the job. The exact path can vary by role, location, and whether the hotel is franchised.

Does IHG always require an assessment?+

No. IHG says some roles may include an assessment, but it depends on the job.

What should I put on my resume for IHG?+

Use an accurate, up-to-date resume and emphasize the experience that best matches the job. For hospitality roles, highlight guest service, teamwork, and problem solving; for corporate roles, highlight the relevant function and measurable results.

How should I answer IHG application questions?+

Answer directly and use specific examples. IHG advises candidates not to copy-paste generic responses and recommends the STAR technique.

What kinds of jobs does IHG hire for?+

IHG publicly recruits for corporate jobs, hotel jobs, reservations, and internships or graduate roles.

How can I prepare for an IHG interview?+

Prepare STAR stories, review the role description, and be ready for a phone or in-person interview. Some roles may include an assessment, so practice the work style most relevant to the position.

How will I know if my application is moving forward?+

IHG says status updates are sent to the email address used in the application or through the recruiter supporting the role.

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Sources and methodology

This guide is based only on publicly available information from IHG’s careers and support pages. Openings, application steps, and role requirements can change, so confirm details on the official careers site before applying. This page is informational and is not affiliated with or endorsed by IHG Hotels & Resorts.

If you want to get hired at IHG Hotels & Resorts, focus on fit, accuracy, and relevance. Apply through the official careers site, tailor your materials to the live role, use STAR examples, and prepare for a process that may include review, interview, and sometimes an assessment. Because openings and steps vary by role and location, always confirm details on the official careers pages before you apply.

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